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Money-Back Guarantee
We stand behind our supplements with a money-back guarantee. If you're not completely satisfied with your purchase, we will refund 100% of your product cost, subject to the guarantee period and return conditions below.
Guarantee Period by Product
The length of your guarantee depends on which size you purchased:
- 30-Serving bags — 30-day money-back guarantee from the date of order
- 60-Serving bags — 120-day money-back guarantee from the date of order
Return Conditions
Return conditions differ based on whether the item is from your first purchase or from a subscription rebill:
First Purchase (initial order) We accept returns on both opened and unopened bags within the guarantee period for your product size.
Subscription Rebills (renewal orders) We accept returns on unopened, sealed bags only within the guarantee period for your product size. Opened rebill bags are not eligible for refund — please skip, delay, or cancel upcoming shipments through your customer portal before the next renewal charge to avoid an unwanted refill.
How to Request a Refund
Step 1: Contact Us First Email us at support@aurivita.co within your guarantee window (30 days for 30-serving, 120 days for 60-serving). Please include your Order Number and a brief note that you would like to process a return.
Step 2: Ship Your Items Back Package the bags from your order and ship them to our return address below, with your order number written on the package.
Return Address: 4899 Buford Hwy NE, Peachtree Corners, GA 30071, USA
Shipping costs are the responsibility of the customer and are non-refundable. We strongly recommend using a tracked shipping service — returns sent without tracking are at the customer's risk, and refunds cannot be issued for packages we do not receive.
Step 3: Receive Your Refund Once we receive your return, we will process your refund within 10 days to your original payment method. Please allow an additional 3 to 5 days for your bank to post the refund.
Shipping Costs
Original shipping costs paid at the time of purchase are not refundable. Your refund will cover the product price only.
Damaged or Incorrect Products
If your bag arrived damaged or incorrect, please do not return it. Instead, contact us at support@aurivita.co with photos of the issue. We will send a free replacement or issue a full refund immediately — no return shipping required for damaged or incorrect items. This applies regardless of product size or subscription status.
Order Cancellations
You may cancel your order for a full refund within 24 hours of placement, provided the order has not yet shipped. Email support@aurivita.co with your order number to request a cancellation.
Subscription Cancellations
You can cancel your subscription through the following link: https://aurivita.co/a/loop_subscriptions/get-subscription-link
Please email support@aurivita.co if you require further assistance.
Exchanges
We do not accept exchanges.
Orders Lost In Transit
We will offer a 100% refund or a free reshipment on orders that have not been received in 21 days.
Wrong Item Received
We will offer a 100% refund or a free reshipment.
Refund Abuse Policy
We reserve the right to decline refund requests where we have documented evidence of abuse, including serial refund activity, fraudulent payment methods, or refund requests made in bad faith. This does not affect good-faith refund requests within the applicable guarantee window.
Contact Support
If you have any questions about returns, our customer support team is happy to help.
- Email: support@aurivita.co
- Response Time: We typically respond within 12 business hours
- Phone: +1 631 881 4089
- Business Address: Azeal Supplements LLC, 1023 East Lincolnway, Cheyenne, WY 82001, United States
- Return Address: 4899 Buford Hwy NE, Peachtree Corners, GA 30071, United States